शिकायत निवारण

We want to put things right quickly. Here is how to raise a concern and what to expect.

1. Tell us

Raise a ticket from My account → Support, or call/WhatsApp +91 91255 02600, or email sarvesh@moneysarathi.com. Include your name, mobile number, the application reference if there is one, and what happened. We acknowledge within 2 working days.

2. Grievance Officer

Not satisfied with our reply? Write to our Grievance Officer, Sarvesh Singh (Founder & CEO), at sarvesh@moneysarathi.com or Ground Floor, Takkhu Ki Bauli Bazar, Sewapuri, Varanasi, UP – 221403. We aim to resolve every grievance within 15 days.

3. About a provider's product

Decisions on loans, cards and policies are the provider's. We will take your complaint to them and follow up, and you can also use the provider's own grievance process. If a complaint against a bank or NBFC is not resolved within 30 days, you may approach the RBI Integrated Ombudsman at cms.rbi.org.in. For insurance, the Insurance Ombudsman and IRDAI's Bima Bharosa portal are available.

Stay safe

MoneySarathi staff will never ask for your OTP, card PIN, CVV or passwords, or for any payment to approve a loan. If someone does, do not share anything and report it to us.